Wholesale Returns & Refunds Policy

Terms apply to B2B wholesale orders (FOB Shenzhen). Please read carefully before ordering.

No Buyer's-Remorse Returns

Wholesale orders are made to FOB Shenzhen terms at bulk pricing. We do not accept returns for change of mind, wrong ordering, or buyer's regret. Please confirm specifications, colors, compatibility and quantities before placing your order. Samples are available so you can verify quality before a bulk order.

Quality Issues (Defective Goods)

If goods arrive with a confirmed manufacturing defect or quality problem:

  • Report the issue to us within 7 days of receiving the cargo.
  • Provide clear photos or unboxing videos showing the defect, plus the carton/label information.
  • Once verified, we will either replace the defective units in your next shipment or issue a credit/refund for the affected quantity.

Replacement/credit for quality issues covers the goods value; return freight for small defective quantities is usually handled via replacement on the next order rather than back-shipping.

OEM / Custom (Private-Label) Orders

Custom orders - logo printing, custom packaging, or modified specifications - are made to order and cannot be cancelled, returned or refunded once production has started. We confirm artwork and samples in writing before production begins.

Shipping Damage & Lost Cargo

Because terms are FOB Shenzhen, risk in transit passes to the buyer once goods leave our premises / are loaded at Shenzhen. Transport damage or lost cargo must be claimed against the carrier/insurer by the buyer. We can assist by providing packing lists, commercial invoices, photos and loading evidence to support your insurance or freight claim.

Short Shipments / Wrong Items

If you receive a short shipment or wrong items due to our error, contact us within 7 days with photos of the delivered cartons and packing list. We will ship the missing/correct units with your next order or credit the difference.

Refund Processing

  • Agreed refunds/credits are issued via the original payment method (T/T, Airwallex or PayPal).
  • Processing typically takes 3-7 business days after agreement.
  • Customs duties and freight already paid are non-refundable, as those are collected by third parties.

How to Report an Issue

  1. Email timpeng@jiashitech.co or WhatsApp +86 134 3075 6652
  2. Include your order number / PI number and a description of the problem
  3. Attach photos or video evidence
  4. We respond within 24-48 hours with a resolution proposal

Contact Us

For any questions about our wholesale returns policy: