Wholesale FAQ
Answers for B2B buyers: MOQ, FOB Shenzhen pricing, freight, samples, OEM and payment terms.
๐ฆ MOQ & Ordering
What is the minimum order quantity (MOQ)?
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Most products have an MOQ of 20 pcs. A small number of items (e.g. WiFi smart plugs, TWS earbuds, Bluetooth speakers) require 100 pcs. The exact MOQ is shown on each product card and in the product detail popup. Orders below MOQ cannot be added to the online cart.
How does quantity tier pricing work?
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Each product shows a tiered unit price in USD. The more you order, the lower the per-piece FOB price. For example: 1-99 pcs at one price, 100-999 at a lower price, 1000+ at the lowest. The unit price recalculates automatically as you change the quantity.
Do you offer OEM / private label?
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Yes. We support logo printing, custom packaging and private labeling on qualified orders. OEM MOQs and lead times depend on the product and customization - please contact us with your requirements and target quantity for a quotation.
๐ต Pricing & Quotation
What price basis do your quotes use?
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All prices on the website are FOB Shenzhen, in US dollars (USD). The price covers the goods and export packing only. It does not include international ocean/air freight, cargo insurance, or your country's import duties and taxes.
Can I get a formal quotation / proforma invoice?
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Yes. For bulk or mixed orders, contact us on WhatsApp or by email with the product list and quantities. We will send a proforma invoice (PI) with tier pricing, estimated weight and volume, so you can arrange freight and compare landed cost.
Are the prices firm?
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Component costs for electronics can fluctuate. Online prices are valid for stock orders; for orders of 1000+ pcs or OEM customization, we confirm the price in writing on the PI before production.
๐ข Freight & Trade Terms
What does FOB Shenzhen mean in practice?
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Under FOB (Free On Board) Shenzhen, our responsibility ends when the goods are loaded onto the vessel at Shenzhen (or delivered to your nominated forwarder). From that point, the buyer bears ocean/air freight, insurance, import clearance, duties and taxes.
Can you help arrange shipping and booking?
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Yes. If you do not have your own forwarder, we can book ocean or air freight and handle export customs clearance on your behalf. All forwarder and carrier charges are passed through at cost with no markup. Please tell us your destination port/airport and we will quote freight separately.
How are battery products shipped?
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Products with built-in lithium batteries (phones, wireless mice, headphones, keyboards, smart watches) require UN38.3 test reports and MSDS and are shipped via dangerous-goods (DG) channels. We provide the required battery documentation; a small DG handling surcharge may apply. Capacitor-only and plug-in products are non-DG.
What is the lead time?
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In-stock items are dispatched in 3-5 business days after payment confirmation. OEM / private-label orders take 15-25 days depending on customization and quantity.
๐งช Samples
Can I order samples before a bulk order?
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Yes, samples are available. The sample unit price is higher than the bulk tier, and the courier/freight cost for the sample is borne by the buyer. Sample charges can be deducted from your later bulk order. Contact us to arrange a sample.
๐ณ Payment
What payment methods do you accept?
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For wholesale orders we accept:
- T/T (Bank Telegraphic Transfer): 30% deposit, 70% before shipment (standard for bulk).
- Airwallex: fast multi-currency collection for business buyers.
- PayPal: available mainly for smaller orders / sample balances.
Do you provide certificates and compliance documents?
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CE, FCC, RoHS and (where applicable) UN38.3 / MSDS can be provided on request. Some products still require certification before retail sale in your market - please confirm target-market compliance before placing a large order.
๐ Contact & Support
How can I get a wholesale quote?
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The fastest way is WhatsApp:
- Email: timpeng@jiashitech.co
- WhatsApp: +86 134 3075 6652
What are your business hours?
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We are based in Shenzhen, China (GMT+8), Monday to Saturday, 9:00-18:00. We also monitor WhatsApp and email outside these hours and respond as soon as possible.